외국 대학원 장학생 대학원 과정 자료입니다.

art of negotiation

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Key Learnings Report

(500) Art of Negotiation

Mediation (conciliation) is assisted negotiation which involves a neutral 3^rd party as a mediator. While court and arbitration focus on the past, mediation focuses on the future. As a mediator, you first should capture things by active listening, i.e. asking gentle questions and checking what you understand. Also you coach them how to apologize as an apology coach. In case of deadlock, put the dispute aside for a while and focus on the relationship of both parties by talking about the past when they were in good terms…